Banistas Wallpaper

All orders are processed within 2 to 5 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. 

All shipments are via express airmail. UPS Worldwide Saver, DHL, and Deprisa. 

Shipping Rates

DESTINATION	DELIVERY TIME	RATE
United States & Canada	5 business days (5 weeks for backorder items)	$20.00 or FREE on orders of $500 or more
Europe & UK	5 business days (5 weeks for backorder items)	$25.00 or FREE on orders of $500 or more
Colombia	5 business days (5 weeks for backorder items)	$15.00 or FREE on orders of $500 or more
Latin America (except Colombia)	5 business days (5 weeks for backorder items)	$30.00 or FREE on orders of $500 or more
Rest of World	5 business days (5 weeks for backorder items)	$40.00 or FREE on orders of $500 or more

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Moye is not responsible for these charges if they are applied and are your responsibility as the customer.

Wallpaper that is out of stock or back-ordered has an average lead time of 5 weeks. Home Accessories that are out of stock have a lead time of 4 weeks. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@moyedesign.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@moyedesign.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.